Privacy Policy
Privacy Policy
Effective date: July 1, 2023
Website: https://restorativemedicalspa.com/
Applies to: Restorative Wellness MedSpa, Merced, CA (primary) and Utah (satellite).
This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, request an appointment, join our email list, or communicate with our team.
Quick Navigation
- Scope
- Information We Collect
- How We Use Information
- Health Information and HIPAA Clarification
- How We Share Information
- Cookies, Analytics, and Advertising
- Email and SMS Text Messaging
- California Privacy Rights (CPRA)
- Utah Privacy Rights
- Security and Retention
- Children’s Privacy
- Changes to This Policy
- Contact and Requests
- SMS Disclosure (Copy for Separate Page)
Scope
This policy applies to information collected through our website, online forms, appointment requests, newsletter sign-ups, and communications with our team (phone, email, and text). It does not automatically apply to third-party websites you may access through links on our site.
Where the term “personal information” is used, it generally means information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked to a particular individual or household.
Information We Collect
We collect information in three primary ways: information you provide, information collected automatically, and information from vendors that help us operate.
Information you provide
- Name, email address, phone number, and preferred contact method.
- Appointment and consultation requests, including service interest selections.
- Messages you send through forms, email, chat, or phone.
- Marketing preferences (newsletter subscription, opt-in choices).
Health-related or sensitive information
If you choose to share information such as symptoms, medications, allergies, or health history, we treat that information with elevated care. Please limit what you share through website forms to what is necessary for scheduling and basic context.
Information collected automatically
- Device and browser type, IP address, and general location (city/state).
- Pages viewed, time spent, referring pages, clicks, and interactions.
- Cookie identifiers and analytics signals.
Information from service providers
We may receive information from vendors that support booking, forms, email delivery, SMS, payment processing, security, and analytics. This information is used only to operate and improve our services.
How We Use Information
We use personal information to operate efficiently, deliver a high-quality client experience, and maintain safe, compliant operations.
- To respond to inquiries, schedule appointments, and provide requested information.
- To deliver services, including consultation intake and follow-up communications.
- To send administrative messages such as confirmations, reminders, and policy updates.
- To send marketing messages when you opt in (promotions, events, and educational content).
- To improve website functionality, performance, security, and user experience.
- To detect fraud, prevent abuse, and protect the safety of clients and our business.
- To comply with legal obligations and enforce our policies.
Medical disclaimer: Content on our website is for general informational purposes and does not replace professional medical advice. For urgent issues, contact emergency services.
Health Information and HIPAA Clarification
We respect the sensitivity of health-related information. If you become a patient and provide information through clinical intake processes, that information may be maintained in systems subject to professional confidentiality obligations and, where applicable, health privacy rules.
Important clarification: Some information you share through our public website (for example, a contact form or newsletter sign-up) may not be considered “protected health information” under HIPAA unless it is collected, stored, and maintained within a HIPAA-regulated clinical record system.
We encourage you to avoid sharing detailed medical information through general website forms. If you need to share sensitive details, request a consultation and we will guide you to the appropriate secure channel.
Operational posture: We work with vendors that support secure operations and follow reasonable safeguards, including access controls and data minimization.
How We Share Information
We do not sell your personal information. We may share information in limited situations to operate our business and deliver services.
Service providers
- Booking, form, and CRM tools used to manage requests and appointments.
- Email marketing systems for newsletters and opt-in announcements.
- SMS and phone communication providers for reminders and confirmations.
- Payment processors for purchases and deposits (where applicable).
- Website hosting, security monitoring, spam prevention, and analytics.
Legal and safety
We may disclose information if required by law or to protect rights, safety, and security, including to respond to lawful requests from public authorities.
Business changes
If we undergo a reorganization, merger, acquisition, or asset transfer, information may be transferred as part of that transaction, consistent with applicable law.
Cookies, Analytics, and Advertising
We may use cookies and similar technologies to support site functionality, measure performance, and improve marketing effectiveness.
- Essential cookies support site features and security.
- Analytics cookies help us understand usage and improve user experience.
- Advertising technologies may measure campaign performance and improve relevance.
You can control cookies through your browser settings. Blocking cookies may impact parts of the website experience.
Do Not Track: Some browsers offer “Do Not Track” signals. Because industry standards vary, we may not respond to all DNT signals.
Email and SMS Text Messaging
Email communications
If you subscribe, we may send newsletters and promotional messages. You can unsubscribe at any time using the link in our emails.
SMS and phone communications
If you opt in to SMS, we may send appointment reminders, follow-ups, and promotional messages. Message and data rates may apply. Message frequency varies based on your interaction and preferences.
You can opt out at any time by replying STOP. For help, reply HELP or contact us directly.
Consent note: SMS consent is not a condition of purchase. Administrative and appointment-related messages may still be sent as needed to fulfill your request.
California Privacy Rights (CPRA)
If you are a California resident, you may have rights under California privacy laws. These rights may include:
- Right to know/access: request categories and specific pieces of personal information we collected and how we used it.
- Right to delete: request deletion of personal information, subject to legal exceptions.
- Right to correct: request correction of inaccurate personal information.
- Right to opt out of sale/sharing: we do not sell personal information; however, some analytics/advertising practices may be considered “sharing” for cross-context behavioral advertising under certain interpretations.
- Right to limit use of sensitive personal information: where applicable, you may request limitations, subject to exceptions.
- Non-discrimination: we will not discriminate against you for exercising your rights.
Categories of personal information (examples)
- Identifiers (name, email, phone).
- Internet/activity information (device data, usage signals).
- Communication content you submit through forms/messages.
- Service interests and appointment request details.
How to submit a CPRA request
Use the contact details in the “Contact and Requests” section below. We may need to verify your identity before completing a request.
Utah Privacy Rights
If you are a Utah resident, you may have rights under applicable Utah privacy laws, subject to eligibility criteria and exceptions. These may include rights to access and delete certain personal data and to opt out of certain types of processing.
To submit a request, use the “Contact and Requests” section below. We may request verification before fulfilling your request.
Security and Retention
We use reasonable administrative, technical, and physical safeguards designed to protect information from unauthorized access, use, or disclosure. No system can be guaranteed 100 percent secure.
We retain information only as long as needed for the purposes described in this policy, unless a longer retention period is required or permitted by law.
Children’s Privacy
Our website and services are not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided information, contact us so we can address it.
Changes to This Policy
We may update this Privacy Policy periodically. We will revise the effective date at the top of this page and post the updated version on our website.
Contact and Requests
Restorative Wellness MedSpa
2805 Park Ave Suite C, Merced, CA 95348
Phone: (209) 500-3050
Email: info@restorativemedicalspa.com
Privacy Requests
Subject line suggestion: “Privacy Request”
Include: your full name, best contact method, and request type (access, deletion, correction, opt out).
Privacy Summary: We collect information you provide to schedule and respond to requests, and we use limited website analytics to improve performance. We do not sell personal information. You can opt out of marketing at any time. For privacy requests, email us at info@restorativemedicalspa.com.
SMS Disclosure (Copy for Separate Page)
If you want a dedicated SMS disclosure page, you can paste the following copy into a separate Elementor section or page. This is aligned with common messaging compliance expectations.
SMS Terms and Consent
- By opting in, you agree to receive SMS messages from Restorative Wellness MedSpa related to appointments, updates, and promotions.
- Message frequency varies. Message and data rates may apply.
- Reply STOP to unsubscribe at any time. Reply HELP for assistance.
- SMS consent is not a condition of purchase.
- We may use service providers to deliver messages. We do not sell your phone number.
For questions, contact info@restorativemedicalspa.com or call (209) 500-3050.